Top Tier Timepieces One-Year Limited Warranty

Every pre-owned and luxury watch sold by Top Tier Timepieces is backed by a one-year limited warranty from the date of purchase, unless a different term is stated in the listing or on your invoice. We stand behind the mechanical integrity of every timepiece we sell.

What's Covered

• Mechanical defects in the movement that arise under normal wear and use
• Repair or replacement of the affected internal components, at no charge for parts or labor, when the defect is confirmed to be a manufacturing or workmanship issue rather than damage
• Coverage begins on the date of purchase and runs for exactly 12 months

Repair or replacement is at Top Tier Timepieces' sole discretion, based on evaluation by our vetted, trusted watchmaker partners.

What's Not Covered

This warranty does not cover:

• Quartz movement watches, straps, bracelets, clasps, jewelry, and accessories
• Normal timekeeping variation. Mechanical watches do not keep perfect time, and minor gains or losses within accepted industry tolerances are not a defect
• Physical or cosmetic damage, including impacts, dents, crushing, scratching, cracked or broken crystals, and case or bracelet damage from wear
• Water damage of any kind
• Unauthorized repairs, alterations, or servicing. Any work performed by a technician not authorized in writing by Top Tier Timepieces voids this warranty
• Loss, theft, or misplacement of the watch
• Wholesale, dealer, or trade transactions

Who's Covered

This warranty is valid for the original purchaser only and is non-transferable. It applies to purchases made through our showroom and our website. At this time, this warranty for U.S.-based customers only; international sales are final.

How to File a Warranty Claim

1. Contact us first. Call, email, or message our team to describe the issue before sending or bringing in your watch. Do not ship a watch to us without prior written authorization — we can't be responsible for anything sent without it.
2. Get written authorization. We'll confirm the issue is eligible for warranty service and provide instructions for shipping or drop-off.
3. Send or bring in your watch. Local customers can schedule an appointment at our Kearny Mesa, San Diego showroom. Out-of-area customers should ship fully insured — we are not responsible for watches lost in transit.
4. We coordinate the repair. Your watch is sent to one of our trusted, vetted watchmaking partners for evaluation and repair, then returned to you once complete.

Shipping costs to and from Top Tier Timepieces are the customer's responsibility unless otherwise noted at the time of authorization.

Independent Dealer Disclosure

Top Tier Timepieces is an independent dealer of pre-owned and luxury watches. We are not an authorized retailer for, sponsored by, or affiliated with Rolex, Rolex USA, or any other watch brand featured on our site. Top Tier Timepieces sells pre-owned watches and provides its own warranty on the timepieces it sells; the original manufacturers are under no obligation to service or honor warranties on watches sold by Top Tier Timepieces.

Questions?

Our team is happy to walk you through what's covered before or after your purchase.